Responsible Gaming — Play Safe, Stay in Control

Our Commitment to Responsible Gaming

At winvp, responsible gaming is not an afterthought — it is a foundational part of how we build and operate our platform. We understand that for a small number of people, gambling can move from entertainment to a harmful habit. Our goal is to give every player in Bangladesh the tools, information, and support they need to stay in charge of their experience.

winvp provides a range of practical tools that allow you to set boundaries on your own gambling activity — from daily deposit limits to full self-exclusion. These tools are available free of charge to all registered players and can be activated at any time directly from your account settings. We also monitor platform activity for signs of harmful gambling patterns and may proactively reach out if we have concerns about your account.

Responsible Gaming Tools Available on winvp

The following tools are built into every winvp account and can be activated or adjusted from your account settings at any time. We encourage all players to explore these features and use them proactively — not just when a problem arises.

Deposit Limits — Keeping Your Spending in Check

Deposit limits are one of the most effective ways to prevent overspending. winvp allows you to set a maximum deposit amount across three time periods. Once a limit is active, it takes effect immediately and cannot be increased for 24 hours after any change — this cooling period prevents impulsive decisions made in the heat of the moment.

• Daily deposit limit: the maximum total you can deposit in a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: the maximum total you can deposit within any rolling 7-day period.
• Monthly deposit limit: the maximum total you can deposit within any rolling 30-day period.
• Decreasing an existing deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 24-hour review period before it becomes active.

To set or change your deposit limits, log in to your winvp account, go to Account Settings, and select Responsible Gaming. You can also contact our 24/7 support team for assistance.

Session Time Reminders and Limits

It is easy to lose track of time when you are engaged in online gaming. winvp's session time tools help you stay aware of how long you have been playing and allow you to set a maximum session duration after which you will be automatically prompted to take a break.

• Set a session time reminder to receive a pop-up notification after 30 minutes, 1 hour, 2 hours, or any custom duration you choose.
• Set a maximum session duration to automatically end your gaming session and require a break before you can resume play.
• Review your full session history to see time spent per day, per week, and per month from your Account Settings dashboard.

Cooling-Off Periods and Self-Exclusion

If you feel that your gambling is getting out of hand, or you simply want to step back for a while, winvp offers two types of account pause: a temporary cooling-off period and a longer-term self-exclusion. Both options are available directly from your account and can be activated immediately.

Cooling-Off Period Options

• 24-hour cooling-off: a one-day break during which you cannot place bets or make deposits. Your account remains active and your balance is preserved.
• 1-week or 1-month cooling-off: an extended short break. Promotional communications are also paused during this period.
• Up to 6-week cooling-off: for players who need a longer structured break without permanently closing their account.

Self-Exclusion

Self-exclusion is a more serious commitment. When you self-exclude on winvp, your account is locked for the duration you choose — 6 months, 1 year, or permanently. During self-exclusion you cannot log in, deposit, play, or receive bonus offers. Your account cannot be reactivated until the exclusion period has fully expired, and permanent exclusions cannot be reversed. We strongly encourage players who feel they have a problem with gambling to use self-exclusion without delay.

How to Activate Responsible Gaming Tools

All responsible gaming tools on winvp can be activated in under two minutes directly from your account. Follow these steps:

1. Log in to your winvp account using your registered mobile number.
2. Tap the account icon or menu and select "Account Settings".
3. Select "Responsible Gaming" from the settings menu.
4. Choose the tool you wish to activate: deposit limit, session reminder, cooling-off, or self-exclusion.
5. Confirm your selection. Changes to limits take effect immediately. A confirmation will be sent to your registered number.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm. If you recognise several of these signs in yourself or someone close to you, we encourage you to use winvp's responsible gaming tools or seek external support.

• Spending more money on gambling than you originally planned, or gambling with money set aside for rent, food, or family bills.
• Chasing losses — continuing to gamble after losing in an attempt to win the money back, often leading to larger losses.
• Feeling anxious, irritable, or restless when you are not gambling, or when you try to stop.
• Lying to family members or friends about the amount of time or money you are spending on gambling.
• Borrowing money from friends, family, or financial services (including mobile loan apps) specifically to fund gambling activity.
• Neglecting work, study, family responsibilities, or personal health because of time and money spent gambling.
• Feeling that you need to gamble with increasing amounts of money in order to achieve the same level of excitement or satisfaction.

Recognising these signs is a sign of strength, not weakness. winvp is here to help you take back control. Contact our support team at any time, or use the self-exclusion tool in your account settings to take an immediate break.

Self-Assessment Questionnaire

Answer the following questions honestly to help you reflect on your relationship with gambling. If you answer "yes" to three or more questions, we recommend activating winvp's responsible gaming tools and considering speaking to a support professional.

There are no right or wrong answers. This questionnaire is for your own reflection only and is not recorded by winvp. If your answers concern you, please contact our support team — we are here to help, not to judge.

Protecting Young People — 21+ Only

winvp is strictly an adults-only platform. Players must be 21 years of age or older to register an account and participate in any gaming or betting activity on winvp. We take our responsibility to prevent underage gambling extremely seriously and employ a range of measures to verify that all registered players meet the minimum age requirement.

We strongly encourage parents and guardians in Bangladesh to take steps to prevent minors from accessing online gaming and gambling content. Simple protective measures include keeping your winvp login credentials private, logging out of your account when your device is not in use, and enabling device-level parental control software on shared phones or tablets.

• Keep your winvp username and password private — never share them with younger family members.
• Always log out of your winvp account when you finish playing, especially on a shared or family device.
• If you suspect that a minor has accessed or registered an account on winvp, contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone you care about, the most important step is to reach out. winvp's support team is available 24 hours a day, 7 days a week, and our Bangla-speaking agents are trained to handle responsible gaming concerns with sensitivity and without judgment. We can help you activate self-exclusion, understand your options, and point you toward further professional support if needed.

You can also reach us by email. Our support agents will respond to all responsible gaming queries as a priority and will not share your inquiry with any third party.

Our Responsible Gaming Policy

winvp's responsible gaming policy is reviewed and updated on a regular basis. We are committed to maintaining a platform where entertainment is safe, fair, and transparent. We do not target vulnerable individuals with bonus offers or promotional campaigns designed to encourage excessive gambling. Our marketing is directed at adults who choose to engage with online gaming as an entertainment activity and who do so within their means.

winvp uses SSL encryption to protect all player data, employs fair and independently verified random number generation across all casino games, and provides transparent odds and house-edge information on all sports betting markets. We believe that informed players make better decisions, and we are committed to giving you the information you need to play responsibly and enjoyably on winvp.